Support

Help with the Order-It app. If you can't find an answer here, send us a message. We usually reply the same day.

Email: partners@try-order-it.fi
Phone: +358 40 352 9020

Include your order number, the venue and the date of the order so we can find it quickly.

Something is missing or wrong in my order

Talk to the venue's staff first and show them the order number in the app. The venue can see your order and sort it out on the spot. If that doesn't solve it, contact us.

I was charged but the order didn't go through

Email us with the date, time, amount and venue of the order. We'll look into it with the venue. Depending on your bank, a refund usually shows up on your account within 5–10 business days.

How do I know when my order is ready?

The app shows your order's status in real time and notifies you when it's ready to pick up. On iPhone you can also follow it on the lock screen with a Live Activity.

I'm not getting notifications

Check that notifications are allowed for Order-It in your device settings: Settings → Order-It → Notifications. On Android, also check that battery saving isn't restricting the app.

How can I pay?

By card, Apple Pay, Google Pay or MobilePay. Available payment methods may vary by venue. Payments are processed by Stripe, and we never see or store your card details.

I need a receipt

Your past orders are in the app's order history. If you need a separate receipt, for example for an expense claim, send us the order number and date.

Alcoholic drinks

Only adults can order alcohol. The venue checks your age when you pick up the order, so bring your ID.

Deleting your account

The app works without signing up. You can delete your account and the data linked to it from the profile in the app. For more on how we handle data, see the app's privacy policy.

For venues and events

Want Order-It at your venue, or need help using it? Get in touch or call +358 40 352 9020.